At BeautyMark West Chester, we appreciate your trust in our aesthetic services and strive to provide the highest level of care. Please note that all purchases of treatments and treatment series are non-refundable, and once purchased, all treatments within a package must be completed within 12 months. In the event of unforeseen circumstances preventing completion of a treatment series, received services will be charged at full price rather than the adjusted package rate, with any remaining balance available as in-office credit for future services or retail items. Packages expire 12 months from the date of purchase, and unused treatments cannot be exchanged for dollar credits or alternative services. Gift cards, whether purchased in-office or online, are also non-refundable and must be used within 12 months. Refunds are only considered under extraordinary circumstances and solely at the discretion of management. Any refund requests must be submitted in writing with a detailed explanation, and if approved, will be processed within 30 days using the original payment method, minus a 10% processing fee. By completing your purchase, you acknowledge and agree to these terms. Thank you for your understanding and cooperation.

Thank you for following our medical spa policies. We value your time and in turn hope you value ours. Your cooperation helps us create a positive environment for our professionals to focus on your needs. We hope you have a wonderful experience with us!

NEW CLIENT POLICY

All ‘New Client’ appointments require a $100 credit card non-refundable deposit, which will be deducted from your account at time of service or treatment. Deposit will be applied towards your service or treatment at time of appointment. 

CANCELLATION POLICY

Our goal is to develop a treatment plan that fits what you need, this includes going over a health history, skin assessment, your budget, and goals prior to booking services. Any cancellations made less than 24-hours will result in a $100 charge applied to your credit card on file. 

REFUND/RETURN POLICY

There are no refunds on services performed. Expectations and reasonable expected results are discussed prior to implementing a treatment plan. Results always vary and are not guaranteed. Clients should be willing to complete the outline of a treatment plan to obtain desired results. Packages purchased must be used within 12 months from the date of purchase. We can not accept returns on open or used skincare or retail products. In the event of defective packaging or a true allergic reaction, please contact Sarah directly.  Gift Certificates are non-refundable.

PRICES & PROMOTIONS 

We are committed to continuously expanding our repertoire of services, therefore services and products are subject to change at any time without notice. When presented with more than one discount opportunity, we will automatically give clients the discount of greater value at the time of purchase.

QUIET ENVIRONMENT

As a courtesy to other clients, guests and providers, please maintain a quiet level of conversation in the treatment rooms and lounge. Additionally, we ask that all guests silence their cell phones during each visit.

CLIENT-PRACTICE RELATIONSHIP

We truly appreciate having you as a valued client, but we want to let you know that we do maintain the right to decline service to anyone, at any time, for any reason.

PAYMENT

Because our medical spa is limited to elective aesthetics, we do not bill insurance. We accept cash, Visa®, MasterCard®, and Cherry. Please note that Cherry Payments incur a 7% additional fee. We do not accept personal or business checks, travelers checks, or foreign currency.

BEAUTYMARK GIFT CARDS

Gift cards may be used toward any service or product. Gift cards are not redeemable for cash or transferable.